Privacy Policy

We collect several types of information to operate our business, enhance your experience, and comply with legal obligations. This includes:

A. Personal Information You Provide Directly

When you voluntarily share information with us, such as:

• Contact Details: Full name, email address, phone number, billing and shipping addresses.
• Account Information: If you create an account, we collect your username, password (securely hashed), order history, saved payment methods (via encrypted third-party processors), and preferences.
• Payment Information: Credit/debit card number, expiration date, and billing address, but note: we do not store full card numbers or CVV codes on our servers. All payment processing is handled by PCI-compliant third-party gateways (e.g., Stripe, PayPal).
• Communications: Messages you send via our contact form, email (hello@skinbiomebeauty.com ), or phone calls, including order inquiries, return requests, or product questions.
• Newsletter Subscriptions: Email address and optional preferences (e.g., skincare concerns, product interests) if you sign up for updates.

B. Automatically Collected Information

When you visit our Site, certain data is collected automatically through cookies, pixels, and similar technologies:

• Device & Browser Data: IP address, browser type, operating system, device model, screen resolution.
• Usage Data: Pages visited, time spent on Site, links clicked, search terms used, referring/exit pages.
• Location Data: Approximate geographic location (derived from IP address) to personalize content or comply with regional regulations, not precise GPS coordinates.
• Cookies & Tracking Technologies: We use both session and persistent cookies to remember your preferences, analyze traffic, and support shopping cart functionality. You can manage cookie preferences via your browser settings (see Section 7 for details).

C. Third-Party Sources

We may receive limited information from trusted partners, such as:

• Analytics Providers (e.g., Google Analytics): Aggregated, anonymized data about Site traffic and user behavior.
• Social Media Platforms: If you interact with our social content (e.g., Facebook Pixel), they may share anonymized engagement data with us.
• Shipping Carriers (e.g., USPS, UPS): Delivery confirmation, tracking status, and address validation data.

We do not sell, rent, or trade your personal information to data brokers or advertising networks.

We use the information we collect for specific, legitimate purposes, including:

• Order Fulfillment: To process, ship, and deliver your purchases; send order confirmations and tracking updates; and handle returns or exchanges.
• Customer Support: To respond to your inquiries, resolve issues, and improve our service quality.
• Account Management: To maintain your account, remember your preferences, and provide personalized recommendations (e.g., “You might also like…” based on past purchases).
• Marketing & Communications:
  • With your consent, to send promotional emails about new Products, skincare tips, or special offers.
  • You may unsubscribe at any time via the link in every email or by emailing us directly.
  • We never send unsolicited marketing emails (spam).
• Site Improvement: To analyze usage trends, optimize Site performance, fix bugs, and develop new features.
• Legal Compliance: To comply with applicable laws, tax regulations, fraud prevention, and lawful requests from government authorities.
• Security & Fraud Prevention: To detect and prevent unauthorized access, payment fraud, or abusive behavior.

We will never use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

We do not sell your personal information. However, we may share it in the following limited circumstances:

A. Service Providers

We work with trusted third parties who perform essential functions on our behalf, under strict confidentiality agreements:

• Payment Processors: Stripe, PayPal, or other gateways to securely handle transactions.
• Shipping & Fulfillment Partners: USPS, UPS, and warehouse logistics providers to deliver your orders.
• Email & Marketing Platforms: Klaviyo, Mailchimp, or similar services to send transactional and promotional emails (only with your consent).
• IT & Security Vendors: Hosting providers (e.g., Shopify), cybersecurity firms, and analytics tools to maintain Site integrity.

These providers are prohibited from using your data for their own purposes and must adhere to our privacy standards.

B. Legal & Safety Disclosures

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, or legal process.
• Protect the rights, property, or safety of SkinBiome Beauty, our customers, or the public.
• Investigate or prevent fraud, security breaches, or violations of our Terms.

C. Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of the business transaction. We will notify you via email or Site notice if such a transfer occurs and your data becomes subject to a different privacy policy.

D. With Your Consent

We may share your information for purposes not described in this policy only if you explicitly agree (e.g., participating in a co-branded giveaway with a partner brand).

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Order & Account Data: Retained for 7 years to comply with U.S. tax and consumer protection laws.
• Marketing Preferences: Kept until you unsubscribe or request deletion.
• Cookies & Analytics Data: Automatically deleted or anonymized after 26 months (in line with Google Analytics settings).
• Inactive Accounts: Accounts with no activity for 3 years may be anonymized or deleted.

You may request earlier deletion of your data at any time (see Section 8).

SkinBiome Beauty is based in Dallas, Texas, USA, and all data is stored and processed within the United States. While U.S. data protection laws may differ from those in your country, we implement robust safeguards (including encryption and contractual clauses) to protect your information. By using our Site, you consent to the transfer, storage, and processing of your data in the U.S.

Our Site and Products are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately at hello@skinbiomebeauty.com .

Depending on your location (especially under U.S. state laws like CCPA/CPRA or GDPR if applicable), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Ask us to update inaccurate or incomplete data.
• Right to Deletion: Request that we erase your personal information, subject to legal exceptions (e.g., fraud prevention, tax compliance).
• Right to Opt-Out:
  • Of marketing communications (via email unsubscribe link or by contacting us).
  • Of “sales” of personal data (though we do not sell data as defined by CCPA).
• Right to Limit Use: Request that we restrict processing of sensitive personal information.
• Right to Data Portability: Receive your data in a structured, machine-readable format (where technically feasible).

To exercise any of these rights, please contact us at hello@skinbiomebeauty.com with “Privacy Request” in the subject line. We will verify your identity before fulfilling your request and respond within 45 days (with a possible 45-day extension if needed).

You also have the right to not be discriminated against for exercising your privacy rights.

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for Site functionality (e.g., shopping cart, login). Cannot be disabled.
• Performance Cookies: Help us understand how visitors use the Site (via Google Analytics). Anonymous and aggregated.
• Functional Cookies: Remember preferences (e.g., language, region).
• Marketing Cookies: Used only if you consent, to show relevant ads or measure campaign performance.

You can manage cookie preferences:

• Via your browser settings (most browsers allow you to block or delete cookies).
• Using our Cookie Consent Banner (if implemented on the Site).
• By opting out of Google Analytics: tools.google.com/dlpage/gaoptout

Disabling non-essential cookies may limit certain Site features (e.g., personalized recommendations).

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser and our Site.
• Secure payment processing via PCI-DSS compliant third parties.
• Regular security audits and vulnerability testing.
• Employee training on data privacy and confidentiality.
• Access controls limiting data access to authorized personnel only.

While no system is 100% secure, we continuously monitor and update our safeguards to address emerging threats.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. The revised policy will be posted on this page with an updated “Last Revised” date. We encourage you to review this page regularly. Your continued use of the Site after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, we’re here to help:

SkinBiome Beauty
Dallas, Texas
Phone: (214) 609-9485
Email: hello@skinbiomebeauty.com
Customer Support Hours: Monday-Friday, 9:00 AM – 5:00 PM Central Time

For privacy-specific inquiries, please include “Privacy Inquiry” in your email subject line. We are committed to responding promptly and respectfully to all requests.

Thank you for trusting SkinBiome Beauty with your skin and your personal information. We’re honored to serve you with integrity, transparency, and care.